Customer Service Specialist

At Schneider Electric, we consider smart and efficient energy management to be the key to a sustainable future. Now you have the opportunity to join us in our mission!

On behalf of our client, we are looking for a Customer Service Specialist to join their dynamic team in Espoo, Finland. You will be part of an international team, as the rest of the team will be based in Warsaw, Poland.

In this role, you will be the first point of contact for Schneider’s clients, delivering exceptional support across various channels; chat, phone, and email. You will be responsible for addressing customer inquiries and resolving issues, ranging from order status updates to complaint management. You will also collaborate closely with the technical team to ensure effective solutions and an outstanding customer experience.

IMPACT starts with us!

Your IMPACT:

• Update contents of CRM system and create order in SAP
• Support customers for pre-sales and after sales questions (e.g., product price and availability questions, order inquiry)
• Processing EDI orders and following up on EDI errors with the relevant stakeholders
• Handling of specified return orders in SAP
• Support in (new) digital tools & projects and actively promote those to customer
• Be the cross-country back-up for colleagues in the other Nordics teams when needed
• Other administrative and ad-hoc tasks.

Your Profile:

• Educational background preferably in Business Administration, Logistics, Commercial or related field. If you’re interested in an internship, you will be expected to have a student status.
• Some relevant working experience in (technical) customer service, logistics or call center environment will be an asset.
• Excellent communication skills and ability to perform independently.
• Strong service and team-oriented attitude, with a problem-solving mindset.
• Ability to learn quickly, whilst working in a dynamic and changing environment.
• Knowledge of and experience in SAP and CRM (Salesforce) is an asset.

Languages:

• English - fluent (verbal and written).
• Finnish - fluent (verbal and written).

The employment is a fixed term position until November 2025 and you will be employed via Staffpoint. We offer you a flexible, paid employment with a minimum of 25 hours and up to 37.5 hours per week, depending on your preferences and availability. Alternatively, you may also use this opportunity to complete your (paid) internship. After onboarding, you will have the opportunity to work in a hybrid model.

We offer you an interesting position in a global company where you have full support from your peers. With us you have the possibility to take part in training and widen your expertise, and international professional network.

Are you ready to join Schneider’s Finland team? If so, please submit your application at www.staffpoint.fi along with your CV and salary request by the given time in English. We will start screening already during the application period. If you have questions related to this position, please contact Recruitment Consultant Natasha Madlala by email natasha.madlala@staffpoint.fi or phone 044 420 4228. Please note, that we do not accept applications via email due to GDPR regulations. All applications should be submitted through our website. 

ABOUT SCHNEIDER

At Schneider, we believe access to energy and digital is a basic human right. We empower all to do more with less, ensuring Life Is On everywhere, for everyone, at every moment. We provide energy and automation digital solutions for efficiency and sustainability. We combine world-leading energy technologies, real-time automation, software and services into integrated solutions for Homes, Buildings, Data Centers, Infrastructure and Industries. We are committed to unleash the infinite possibilities of an open, global, innovative community that is passionate with our Meaningful Purpose, Inclusive and Empowered values.